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Trans-region services


Cross Area Service Introduction

To actualize high quality service of the whole network, China Mobile provides registered GoTone customers with cross area service; through cross area service, roaming customers can receive services such as long distant SIM card suspension, SIM card activating, long distant payment, customer information and calling fee inquiry etc.

Cross area services available to nationwide GoTone customers visiting Guangzhou

1. Provincial GoTone customers visiting Guangzhou can process the following services with password, VIP card or effective documents at appointed service halls of China Mobile Company Guangzhou Subbranch:

  • Customer information inquiry

b. Payment service

c. SIM card suspension / SIM card activating

d. Renew and change SIM card

GoTones Diamond and Gold card members can also receive airport services with effective documents and VIP card.

2. Office hours and addresses of appointed service halls

Run Yue service hall: 13 Tianhe Rd (Run Yue Bldg 1/FL); service hours: 8:30-18:30

Tian Xing service hall: 62 Meidong Rd; service hours: 8:30-18:30

Cross area services available to Guangdong GoTone customers roaming in Guangzhou

1. Guangdong GoTone customers roaming in Guangzhou can process the following services with password, VIP card or effective documents at Communication 100 service halls of China Mobile Company Guangzhou Subbranch or call 10086:

  • Customer information inquiry
  • Big customer information inquiry
  • Bill information inquiry
  • Payment service (10086 does not handle this service)

e. SIM card suspension / SIM card activating

GoTones Diamond and Gold card members can also receive airport services with effective documents and VIP card.




Warm hint

When you make payment in Guangzhou, China Mobile Company Guangzhou Subbranch will provide you with payment receipt, the invoice will be provided by your original area through mail or other methods.

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