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12580 business alliance



Service Synopsis

Mobile Name Card: When a consumer calls 12580 to inquire for certain enterprise or business, 12580 operator tells the consumer related information about the enterprise, and sends the enterprise synopsis, enterprise culture and other related information in SMS afterwards according to the consumer’s request.

Inquiry Transfer: When a consumer calls 12580 for inquiries, 12580 operator can transfer the call directly to business clients that have purchased the Inquiry Transfer service, the consumer does not need to record or dial for the number.

Priority Recommendation: When consumer does not have a clear target, 12580 operator can search in the 12580 system according to keywords inquired by consumer, and first recommend the enterprise clients that have purchased the keywords to the consumer.

. Living Broadcast Report Information Platform
Can 0.04 yuan give you an advertisement? With audience rating as high as 75%? Believe it or not, 12580 Living Broadcast Report can do it! 12580 Living Broadcast Report is a MMS Magazine wholly introduced by China Mobile, through sending of MMS directly to the subscribers. Living Broadcast Report helps businesses to more accurately target their crowd, at the same time, Living Broadcast Report has versatile advertising modes for businesses to select from. In 3G generation’s “fifth media” of today, Living Broadcast Report helps you to catch the eyes of your mobile consumers, and attain infinite business opportunities!

 




After sales for the 12580 business alliances

1. 1008680 service hot line.
A: agents’ information validate: customer can validate the status of 12580’s signing business agent and there salesmen.
B: service products consultant: customer can inquire the products of 12580, including the related function and prices.
2. consultant and complaint management.
Customer can dial 1008680, 12580 or directly go to the “communicate 100” service hall to feedback the complaint, our complaint management team will follow up soon.
3. the use effect monitoring.
The 12580 sales agent will follow up the 12580 business alliance service, which help to improve the management of the enterprises, by the method of telephone communication and interview.
Besides, they also maintaining the relationship with customers and provides profitability analysis.

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