As a buyer, you made the payment but never receive the goods or receive defective goods.

As a seller, you shipped the goods but never get the payment or only get part of the payment.

Troubles like these happen to you but your counter party never responds to your complaints.
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In all these cases, China International Economic and Trade Arbitration Commission South China Sub-Commission (CIETAC South China) may help you out with its prompt, efficient and cost-effective arbitration legal services. You only need to include an arbitration clause in the contract between you and the other party to use these services when disputes arise.

• Q1: During the Canton Fair, we placed an order with a Chinese company by LC after testing their sample. We fully paid but the company cheated us by shipping waste goods. Please give us a solution for this matter, as this company is not responding to our complaints.
• Q2:Whom can I turn to when the Canton Fair is out of session?
• Q3: It is known that the CIETAC South China is playing an active role in the Complaint Reception Station in the Canton Fair. Where is the Complaint Reception Station？